If you would like to order Genuine Harley-Davidson Motor Parts & Accessories, Motorclothes Apparel & Collectibles, please have the following information:
Part numbers and or sizes from a Genuine Harley-Davidson Catalog. If it is for motor parts, make sure you have the correct year and model bike.
Phone Hours: 8:30 AM to 5:00 PM Monday through Friday
Toll Free Numbers (Dealers may phone or fax orders): Phone 1-800-327-8464 (Monday through Friday) Fax 1-845-485-5311 (24/7)
Terms: COD charges on UPS shipments are $7.50 per shipment. Payments will include Invoice numbers for which payment is being sent. (HD) Talon or Light Speed (Import) will also be noted on payment.
PART NUMBERS ARE REQUIRED FOR ORDERS OR QUOTES
Shortages, Overages and Damages: Must be reported within 5 days of receiving
Return Authorization is required. Call 1-800-327-8464 to request an Authorization number
No freight or restocking fee will be charged on return goods to be found defective
Returns for any other reason will be charged a restocking fee
All returns are subject to Inspection for quality of resale ability
Mark Authorization number Prominently on outside of packages
**DO NOT WRITE ON HARLEY PACKAGING**
Return on special order items will be charged 20% if returned within 5 business days of invoice and approval
Warranties are 90 days from invoice
NO WARRANTIES ON ELECTRICAL PARTS OF ANY KIND
Returned check & refused shipments will result in a $25.00 processing charge
NY Residents & orders shipping to a NY address are subject to an added 8.25% tax
Credit Card Fraud is a federal offense. 1-800-FASTHOG mail order will prosecute any fraudulent person to the fullest extent of the law
The following information must be provided in order to process as credit card order: The full name of the credit card holder, the billing address of the credit card holder (the address at which the credit card holder receives his/her credit card bill and the security code on the back)
The minimum charge for a credit card order is $25.00 (total amount including shipping charges)
A problematic order (due to declined credit card, an incorrect card number/expiration date, or unverified billing address) will be put on HOLD for 48 hours. Every attempt to correct the situation during this time will be made during this time period. After this time period, unsolved orders will be canceled.