Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Returns and Exchanges

General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.

Sales Tax

Payment Methods

Backordered Items

Policies

Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

Part numbers and or sizes from a Genuine Harley-Davidson Catalog. If it is for motor parts, make sure you have the correct year and model bike.

Phone Hours: 8:30 AM to 5:00 PM Monday through Friday

Toll Free Numbers (Dealers may phone or fax orders): Phone 1-800-327-8464 (Monday through Friday) Fax 1-845-485-5311 (24/7)

Terms: COD charges on UPS shipments are $7.50 per shipment. Payments will include Invoice numbers for which payment is being sent. (HD) Talon or Light Speed (Import) will also be noted on payment.

PART NUMBERS ARE REQUIRED FOR ORDERS OR QUOTES

Shortages, Overages and Damages: Must be reported within 5 days of receiving

Return Authorization is required. Call 1-800-327-8464 to request an Authorization number

No freight or restocking fee will be charged on return goods to be found defective

Returns for any other reason will be charged a restocking fee

All returns are subject to Inspection for quality of resale ability

Mark Authorization number Prominently on outside of packages

**DO NOT WRITE ON HARLEY PACKAGING**

Return on special order items will be charged 20% if returned within 5 business days of invoice and approval

Warranties are 90 days from invoice

NO WARRANTIES ON ELECTRICAL PARTS OF ANY KIND

Returned check & refused shipments will result in a $25.00 processing charge

NY Residents & orders shipping to a NY address are subject to an added 8.25% tax

Credit Card Fraud is a federal offense. 1-800-FASTHOG mail order will prosecute any fraudulent person to the fullest extent of the law

The following information must be provided in order to process as credit card order: The full name of the credit card holder, the billing address of the credit card holder (the address at which the credit card holder receives his/her credit card bill and the security code on the back)

The minimum charge for a credit card order is $25.00 (total amount including shipping charges)